Privacy, Terms & Cookies

Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission.

Your email address will NOT be used, shown or sold to third parties. You may unsubscribe at any time by using the unsubscribe link found at the top and bottom of the newsletter.

Privacy & Site Cookies

We are committed to protecting your privacy. This Privacy Policy was last updated on 20th February 2025. Your continued use of salutationtopsham.co.uk will be subject to the terms of our updated Privacy Policy.

The Salutation Inn is committed to preserving the privacy of all visitors to our website at salutationtopsham.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or inputting your details on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you:

When you visit, register or order products or services on salutationtopsham.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and emails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

When making a reservation it is necessary to obtain information in order to identify, contact and process your enquiry with us. This information may include your name, phone number, email address, bank details, room preferences and dietary requirements.

Use of your Information:

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, you can unsubscribe manually.

Disclosure of your Information:

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required or permitted to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Subscribing to The Salutation Inn:

If you subscribe to The Salutation Inn mailing list, we will retain your email address, which will be added to The Salutation Inn mailing list giving details of new products, competitions, promotions and offers.

Security and Data Retention:

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Use of Cookies on The Salutation Inn Website

We use cookies on our website to enhance your user experience. A cookie is a small text file which contains information relating to your web journey and behaviour. It is stored in your web browser to enable us to personalise your experience next time you visit our website.

When you first visit our website, you will see a cookie banner asking you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site.

What Are Cookies Used For?

Cookies can quicken up your web journey and allow a website to recognise your device. Below is an outline of the cookies used on our website.

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly. They enable you to access secure parts of the website, make online bookings, submit enquiries, and maintain your login session. Without these cookies, you would be unable to use these features.

Essential cookies we use include:

WordPress cookies (wordpress_test_cookie, wordpress_logged_in_*, wp-settings-*, wp_lang) – for site functionality and user preferences
Wordfence security cookies (wf_loginalerted_*, wfwaf-authcookie-*) – for website security and protection

These cookies do not require your consent as they are strictly necessary for the website to operate.

Analytics & Marketing Cookies (Require Consent)

We only use these cookies if you click “Accept All” in our cookie banner.

Google Analytics (Third Party)

We use Google Analytics to understand how visitors use our website. This service collects information such as:

Which pages you visit
How long you spend on each page
How you arrived at our site
What device and browser you’re using

Google Analytics uses cookies to track your visit and may collect your IP address. This data helps us improve our website and understand our visitors’ needs. Google may also use this data for its own purposes.

For more information, visit: https://policies.google.com/privacy

Google Ads (Third Party)

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This helps us understand which advertisements bring visitors to our website.

For more information, visit: https://policies.google.com/technologies/ads

If you choose “Essential Only” in our cookie banner, Google Analytics and Google Ads will not be loaded, and no tracking cookies will be set.

Managing Your Cookies

You can control cookies in several ways:

1. Cookie Banner: When you first visit our site, you can choose “Accept All” or “Essential Only”. Your choice is remembered for 365 days.

2. Browser Settings: You can use the Help menu bar on most browsers to get information on how to block or prevent cookies. However, we recommend that you leave essential cookies enabled so that you can use all features of our website.

3. Clear Your Choice: To see the cookie banner again and change your preference, clear your browser’s cookies and revisit our site.

Popular browsers and how to manage cookies:

Chrome: Settings > Privacy and security > Cookies
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

Changes to Our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through email notification.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request restriction of processing
Data portability

To exercise any of these rights, please contact us at info@salutationtopsham.co.uk

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@salutationtopsham.co.uk

All information is retained on secure servers.

If you have any further questions around our privacy policy, please email info@salutationtopsham.co.uk

The Salutation Inn takes your privacy seriously. Any information you provide is solely to enable The Salutation Inn to process your enquiry and provide a high level of service.